Summary
Technology has become essential to our daily lives and surrounds us everywhere we go. From work to home, you will encounter smart home internet connected devices powering and controlling everything from our computers to entertainment to the watch on our wrist. If you have internet through EarthLink, our support agents will be there to help you make sure your connection is up and running, but what do you do when you third party smart items are not working correctly? At EarthLink, we understand keeping up with technology can be challenging, especially when your devices aren’t working properly. That’s why we offer EasyTech smart home tech support to make things easier for you. Our team of EasyTech experts is here to help you troubleshoot any issues you may have with your devices, so you can focus on what really matters — your work, play and daily activities without worry. With EarthLink EasyTech, you get expert remote IT support and service via virtual sessions with our team of experts for your home devices — all for a reasonable price.
Frequently Asked Questions
How does EasyTech work/What number do I call for EasyTech support?
It’s simple — give our experts a call, tell us your problem, and we’ll walk you through it. Our team of experts will guide you through beyond-basic troubleshooting, device streaming issues, security system setup, new device integration, and more. EasyTech remote technical support is conducted over the phone and is flexible, meaning you don’t have to worry about waking sleeping babies, corralling your pets into a different room. Whenever you need technical help for a supported item, simply call 844-660-1409* for technical assistance. An EasyTech agent will work with you to find the best solution to resolve your issue by either walking you through the steps or, when applicable, taking remote control of your device to troubleshoot.
*An active Easytech subscription is required.
Do I have to have EasyTech to get support for my EarthLink Internet or other items I subscribe to through EarthLink?
No. If you are subscribed to EarthLink services such as internet access, security or email, then support for those products and services are included. EasyTech provides support for items not provided by EarthLink. For example, if your gaming system is having problems that would be something outside the normal scope of support for a customer with internet access. However, if you are subscribed to EasyTech you can call and get support for it right away. If your printer or computer is having problems, EasyTech would be your quick on-call solution for technical assistance.
What number do I call for EasyTech support?
Call 844-660-1409 (Operating Hours are 24/7)
What does Easytech support?
The list of supported items includes Home Entertainment items like TVs, soundbars and Blu-Ray players, Smart Products include items like Smart Speakers, Video doorbells, and Smart Watches, and Office Products include desktops, laptops, tablets and mobile phones. For a more detailed list visit
https://www.earthlink.net/security-privacy/remote-it-support.
I have a specific device not listed in the Supported Devices list, can EasyTech still help?
As the number of Supported Devices is to long to post in one place, the Supported Devices list is a general summary of the types of items EasyTech supports. If your item is not listed, give us a call to find out if we can be of assistance.
My EarthLink internet connection is acting up and I have EasyTech, who do I call for help?
EarthLink services such as internet access, fiber, fixed wireless, security, etc all include support with your service. If your EarthLink internet service is having issues, please contact us through one of the various contact means (chat, text or phone) found at
https://www.earthlink.net/about-us/contact/.
I have a small business and really need IT support for my company, can EasyTech help my business?
For small businesses, EarthLink offers Business Tech which gives you the unlimited business tech support you need for a fraction of the cost of hiring an in-house team. With Business Tech, you get unlimited support for tasks like device management, business software support, and other small business tech support services. Visit
https://business.earthlink.net/remote-it-services/ for more information.
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