Having Issues with WebMail

Having Issues with WebMail

Use this article as a guide for troubleshooting problems with Web Mail. If you don't know your password, or would like to change it, see the appropriate item below.

  1. I don't know my password
If you forgot your password, you'll need to create a new one. Go to the https://webmail.earthlink.net and click the "Forgot your password?" link under the sign-in options and the following the prompts to verify and update your password.
  1. I want to change my password
If you know your password and want to change it, sign in to EarthLink WebMail, go to Preferences and click the Account Security tab.  You can use the Change Password section to update your email password.

Troubleshooting Web Mail Issues

Trouble with Web Mail can usually be fixed by one of the following solutions:

  1. Wait a few minutes and try again. Often the problem is temporary.
  2. Make sure your browser has cookies enabled. Check your browser's help for information about how to do that.
  3. Clear your browser's temporary files. Check your browser's help for more information.
  4. If the problem continues, You can set up an email program to work directly on your computer. (Here's how.)

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