EarthLink Support

How to fix a blank WebMail login page

EarthLink WebMail required cookies to be enabled in your browser in order to login and check your email.  If cookies are disabled in your browser, the EarthLink WebMail Login page ( will appear completely blank.  

How to Enable Cookies in your Browser

Cookies are usually already enabled in your browser.  However, if cookies were turned off it can cause problems logging into various sites.   Please use the following processes to check if cookies are properly enabled in your browser if you are having issues logging into EarthLink WebMail. 

Enable Cookies in Google Chrome

Open Google Chrome and click on the “Customize and Control Google Chrome button on the top right of your browser.  It looks like three periods stacked on top of each other. 

Click on Settings.

Select Privacy and Security on the left hand menu and then click on “Cookies and other site data”. 

We recommend you check the option next to Block third-party cookies in Incognito as this is the default setting in Chrome.  

Make sure that Block all cookies is not selected.  (You’ll note that even Chrome tells you that the Block all cookies option is not recommended.)

The setting changes are instantaneous once you click an option.  Open a new tab and try logging into WebMail again.  

Enable Cookies in Microsoft Edge 

Click on the Settings and more menu button on the top right of the browser.  It looks like three periods side by side.
Click on Settings (near the bottom)

Click on Cookies and site permissions

Click on Cookies and site data in the middle of the page.

Make sure “Allow sites to save and read cookie data (recommended) is selected.  (The button will appear blue if selected.)

How to Enable Cookies in Firefox

Click on the Open Application Menu button on the top right of your browser.  It looks like three lines stacked over each other. 

Click on Options

Click on Privacy & Security

We recommend selecting the Standard option.  The Strict option can cause some issues with various websites.  If you have Custom selected, make sure you do not have “All Cookies” selected or it will prevent WebMail from loading. 

    • Related Articles

    • The New WebMail Address Book

      The EarthLink Address Book provides a modernized Address Book experience that includes an expanded Contact Details feature.  You can easily keep track of all of your contacts using a scrolling menu system and individual contacts can even include a ...
    • Webmail Consolidation

      As part of an ongoing process to consistently update and improve EarthLink services, EarthLink will be retiring an older version of WebMail. This version of webmail, denoted by an “e” in the URL (, was used as a trial for new ...
    • WebMail Platform Update

      KB LANDING PAGE ARTICLE – WebMail C Retirement Landing Page As part of an ongoing process to update and modernize various EarthLink services, EarthLink will be retiring an older version of WebMail referred to as WebMail C.  This older version of ...
    • Managing Signatures in WebMail

      You can add custom Email signatures to Emails sent from EarthLink WebMail.  To create a new signature, login to and click on the Preferences option.   Then click on the Sending & Replying tab. Click on Signatures. ...
    • Importing Contacts into WebMail

      You can import contacts from other email programs as long as those email programs support exporting their address book as a CSV (Comma Separated Values) file.  In EarthLink WebMail, click on Address Book and then the Import Contacts option on the ...