Answers to common EarthLink e-mail questions
Frequently Asked Questions about EarthLink Email
How many recipients can I put in a single email?
EarthLink WebMail allows up to 100 recipients per email. Email clients may allow more recipients, Outlook 365 will allow up to 500, but it is not recommended that you send an email to more than 100 email addresses at a time as it could result in third party recipient email providers flagging the email as possible spam. EarthLink has no control over inbound email policies by other email providers.
What are EarthLink's IMAP email settings?
What are EarthLink's incoming (POP3) and outgoing (SMTP) email server settings?
What options do I have for setting up a new password?
To change your password, visit
https://portal.earthlink.net and login with your current username and password. Click on Account Security in the Navigation menu and scroll down to Change Password. Your new password can be between 8 and 32 characters and must at least 3 of the following: Uppercase letters, lowercase letters, numbers and special characters (excluding \ and "). Passwords may not contain common dictionary words like password, secret or EarthLink.
How do I reset a forgotten password?
Go to
https://portal.earthlink.net and click the "Forgot Password?" option under the Email Address or User ID box. Follow the directions to reset your password.
How do I add or remove an email address from my account?
I can receive email, but not send it. What should I do?
Check to make sure that your email program has the outgoing (SMTP) sever set up correctly.
Where can I check my EarthLink email online?
Can I check my EarthLink email both online and in an email program?
You may use both Web Mail and any email program you like to check your mail. Please note, that in order to see the same messages and folders in both places at the same time, your email client must be setup using IMAP settings. If you are using POP email settings, you must select your email programs option to "Leave a copy of messages on the server", but note POP does not sync with subfolders so any folders you create in Web Mail will not show up in an email client using POP settings.
SPECIAL NOTE FOR IMAP USERS: If you are using IMAP to check your email, make sure all of your devices and email programs checking that address are also set to use IMAP. Having different devices using POP and IMAP on the same email address can cause messages to not be saved when you view them in IMAP. If you must use POP, make sure it is set to leave a copy on the server if you want to see those messages with IMAP on another device.
Why does my email disappear off the server when I use an email program?
By default most email programs configured to use POP settings automatically download and delete emails from the server, so that they're not in Web Mail anymore.
To change this, set your email program’s Advanced Account settings to “Leave a copy of messages on the server" (or something similar).
If you use IMAP settings, mail will stay on the server until you intentionally delete it.
How much storage do I have online?
EarthLink email storage varies by plan, but you can add more storage (More Email Space) by visiting
https://portal.earthlink.net, clicking Plan Details and then More Email Space under Other Available Services.
How big of an email attachment am I allowed to send?
Email attachments are limited to 20 MB. As a general safety precaution, we recommend you try and keep attachments under 15 MB, but you can send attachments as large as 20 MB. Keep in mind, some third party domains may not accept attachments that large.
How many email addresses can I have with my EarthLink account?
The number of emails included with your account depend on the type of account you have.
How can I block spam?
EarthLink’s spamBlocker automatically blocks the majority of spam, and offers two levels of spam protection.
spamBlocker’s Medium setting (on by default) blocks most known spam, while the High setting only allows email from senders in your Address Book.
When spamBlocker is set to High, you'll be alerted when someone emails you who is not in your Address Book. You can then approve the message (and optionally automatically add them to the Address Book).
How do I adjust my spamBlocker settings?
Click the Edit link next to spamBlocker in the column on the left of the screen.
My friend says their domain is being blocked by EarthLink, how do I get their domain unblocked?
EarthLink does not block based on a domain name, but an email from a domain may be treated as spam if the content of the email matches known spam or is coming from a server with a history of sending known spam. If you feel a message was incorrectly identified as spam, select the email in Web Mail and click the Not Spam button to report it.
How do I download a copy of an email from EarthLink Web Mail?
In EarthLink Web Mail, open the email you want to download and then click on the "More Actions" drop down menu. Select the "Download Message" option and save the email file to your hard drive. Please note, email files are .eml files and generally require an email client, like Outlook 365, to open directly.
How do set the Default Font size in WebMail?
In WebMail, click on the "Preferences" option on the top right. Next, click on the "Sending & Replying" tab. Scroll down to the "New Message Editor Settings" section and click on "Set Default Text Font". From here, you can set the default font, size, color and other settings. Click the Save button when you have made all your selections.