EarthLink Email FAQ Update

EarthLink Email FAQ Update

Answers to common EarthLink e-mail questions

 Frequently Asked Questions about EarthLink Email

How many recipients can I put in a single email?

EarthLink WebMail allows up to 100 recipients per email.  Email clients may allow more recipients, Outlook 365 will allow up to 500, but it is not recommended that you send an email to more than 100 email addresses at a time as it could result in third party recipient email providers flagging the email as possible spam.  EarthLink has no control over inbound email policies by other email providers.


What are EarthLink's IMAP email settings?

EarthLink email server settings can be found at https://help.earthlink.net/portal/en/kb/articles/email-server-settings. 


What are EarthLink's incoming (POP3) and outgoing (SMTP) email server settings?

EarthLink email server settings can be found at https://help.earthlink.net/portal/en/kb/articles/email-server-settings. 


What options do I have for setting up a new password?

To change your password, visit https://portal.earthlink.net and login with your current username and password.  Click on Account Security in the Navigation menu and scroll down to Change Password.  Your new password can be between 8 and 32 characters and must at least 3 of the following:  Uppercase letters, lowercase letters, numbers and special characters (excluding \ and ").


How do I reset a forgotten password?

Go to https://portal.earthlink.net and click Sign In.  On the next page, click the "Forgot Password?" option the Email Address/Password section and follow the directions to reset your password.


I can receive email, but not send it. What should I do?

Check to make sure that your email program has the outgoing (SMTP) sever set up correctly.

  1. The Outgoing SMTP server should be smtpauth.earthlink.net (same for all email addresses)
  2. Put a check in the box for “My Outgoing SMTP server requires authentication” (or something similar) and enter your entire email address and password for authentication.
  3. Set the Outgoing SMTP port number to 587. This is usually found under your email software’s Advanced Account settings section.

Where can I check my EarthLink email online?

Check your EarthLink email at http://webmail.earthlink.net

Sign in with your full email address and password. 

Can I check my EarthLink email both online and in an email program?

Yes. To download email messages to your email program and also leave them on Web Mail, set your program’s Advanced Account settings to “Leave a copy of messages on the server" (or something similar).

Note: Doing this may leave email messages on Web Mail until you delete them from Web Mail. EarthLink members are entitled to a lot of space on Web Mail, but it's not unlimited. 

Make sure that you occasionally delete some messages from Web Mail, or your mailbox will become full and stop receiving emails. (We'll let you know before this happens.)

SPECIAL NOTE FOR IMAP USERS:  If you are using IMAP to check your email, make sure all of your devices and email programs checking that address are also set to use IMAP.  Having different devices using POP and IMAP on the same email address can cause messages to not be saved when you view them in IMAP.  If you must use POP, make sure it is set to leave a copy on the server if you want to see those messages with IMAP on another device.

Why does my email disappear off the server when I use an email program?

By default most email programs configured to use POP settings automatically download and delete emails from the server, so that they're not in Web Mail anymore.

To change this, set your email program’s Advanced Account settings to “Leave a copy of messages on the server" (or something similar).

If you use IMAP settings, mail will stay on the server until  you intentionally delete it.

How much storage do I have online?

EarthLink currently offers 100MB of storage per email address.

How big of an email attachment am I allowed to send?

Email attachments are limited to 20 MB.  As a general safety precaution, we recommend you try and keep attachments under 10 MB, but you can send attachments as large as 20 MB.  Keep in mind, some third party domains may not accept attachments that large.

How many email addresses can I have with my EarthLink account?

Most EarthLink access accounts offer 8 email addresses. Some email-only accounts offer fewer.

To see how many addresses you have available with your account visit My Account page at http://myaccount.earthlink.net.

How can I block spam?

EarthLink’s spamBlocker automatically blocks a lot of spam, and offers different levels of spam protection. 

spamBlocker’s Medium setting (on by default) blocks most known spam, while the High setting only allows email from senders in your Address Book.

When spamBlocker is set to High, you'll be alerted when someone emails you who is not in your Address Book. You can then approve the message (and optionally automatically add them to the Address Book).

To adjust your spamBlocker settings:

  1. Sign in to Web Mail: http://webmail.earthlink.net
  2. Click the Edit link next to spamBlocker in the column on the left of the screen.
 

My friend says their domain is being blocked by EarthLink, how do I get their domain unblocked?

EarthLink does not block based on a domain name, but on various methods to reduce spam.

For more information on this process and for instructions on how to remove the block Email Blocked by EarthLink


How do I download a copy of an email from EarthLink WebMail?

In EarthLink WebMail, open the email you want to download and then click on the "More Actions" drop down menu.  Select the "Download Message" option and save the email file to your hard drive.  Please note, email files are .eml files and generally require an email client, like Outlook 365, to open directly. 


How do set the Default Font size in WebMail?

In WebMail, click on the "Preferences" option on the top right.  Next, click on the "Sending & Replying" tab.  Scroll down to the "New Message Editor Settings" section and click on "Set Default Text Font".  From here, you can set the default font, size, color and other settings. 

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