EarthLink Support

EarthLink Email FAQ Update

Answers to common EarthLink e-mail questions

 Frequently Asked Questions about EarthLink Email

How many recipients can I put in a single email?

You are limited to a maximum of 100 recipients per email in an email program like Outlook or 100 maximum recipients per email in WebMail.


What are EarthLink's IMAP email settings?

Details on configuring different programs or devices to use IMAP can be found at the following article.


IMAP Email Setup

What are EarthLink's incoming (POP3) and outgoing (SMTP) email server settings?

For step-by-step help setting up your email program, visit our Setting Up Your Email Program page.


Domain

earthlink.net

mindspring.com

onemain.com

POP Server

pop.earthlink.net

pop.mindspring.com

pop.onemain.com

SMTP Server

smtpauth.earthlink.net

smtpauth.earthlink.net

smtpauth.earthlink.net

SMTP requires authentication

YES: Complete EarthLink email address and password

YES: Complete MindSpring email address and password

YES: Complete OneMain email address and password

SMTP Port

587

587

587

 

EarthLink’s incoming (POP3) email server is based on your email address.


EarthLink’s outgoing (SMTP) email server is the same, regardless of your email address. The outgoing mail server is smtpauth.earthlink.net and it always requires authentication.


Most email programs have an option for outgoing email that says “My outgoing server requires authentication”. Check that option and then enter in your entire email address and password.


You may also have to change your email program’s outgoing SMTP port to 587. The option to change your outbound port number can usually be found under the Advanced tab in your email program’s account section.

What options do I have for setting up a new password?

You can change your password with us anytime you like.  We recommend frequently changing passwords to prevent your account being compromised by guessing your existing password.  The more complex you make your password, the harder it will be to guess.

Minimum Number of Characters:  8 (We recommend 8.  While you can use as few as 6, EarthLink highly recommends using at least 8 characters.)

Maximum Number of Characters: 12

The following letters, numbers and special characters are available.

Letters:  A - Z


Numbers:  0 - 9


Special Characters:  ! @ # $ % ^ ( ) + = .  , - _

Using Special Characters is highly recommended as it adds an additional layer of security to someone randomly guessing your password.


Additionally, passwords are Case Sensitive.  You can add Upper and lowercase characters to make your password even more secure.


You can change your password on your EarthLink MyAccount page at http://myaccount.earthlink.net.  After you change your password, It will take a few minutes for your password to reset in our system.  Generally this will happen in 5 minutes or less,

I can receive email, but not send it. What should I do?

Check to make sure that your email program has the outgoing (SMTP) sever set up correctly.

  1. The Outgoing SMTP server should be smtpauth.earthlink.net (same for all email addresses)
  2. Put a check in the box for “My Outgoing SMTP server requires authentication” (or something similar) and enter your entire email address and password for authentication.
  3. Set the Outgoing SMTP port number to 587. This is usually found under your email software’s Advanced Account settings section.

Where can I check my EarthLink email online?

Check your EarthLink email at http://webmail.earthlink.net

Sign in with your full email address and password. 

Can I check my EarthLink email both online and in an email program?

Yes. To download email messages to your email program and also leave them on Web Mail, set your program’s Advanced Account settings to “Leave a copy of messages on the server" (or something similar).

Note: Doing this may leave email messages on Web Mail until you delete them from Web Mail. EarthLink members are entitled to a lot of space on Web Mail, but it's not unlimited. 

Make sure that you occasionally delete some messages from Web Mail, or your mailbox will become full and stop receiving emails. (We'll let you know before this happens.)

SPECIAL NOTE FOR IMAP USERS:  If you are using IMAP to check your email, make sure all of your devices and email programs checking that address are also set to use IMAP.  Having different devices using POP and IMAP on the same email address can cause messages to not be saved when you view them in IMAP.  If you must use POP, make sure it is set to leave a copy on the server if you want to see those messages with IMAP on another device.

Why does my email disappear off the server when I use an email program?

By default most email programs configured to use POP settings automatically download and delete emails from the server, so that they're not in Web Mail anymore.

To change this, set your email program’s Advanced Account settings to “Leave a copy of messages on the server" (or something similar).

If you use IMAP settings, mail will stay on the server until  you intentionally delete it.

How much storage do I have online?

EarthLink currently offers 100MB of storage per email address.

How big of an email attachment am I allowed to send?

Email attachments are limited to 20 MB.  As a general safety precaution, we recommend you try and keep attachments under 10 MB, but you can send attachments as large as 20 MB.  Keep in mind, some third party domains may not accept attachments that large.

How many email addresses can I have with my EarthLink account?

Most EarthLink access accounts offer 8 email addresses. Some email-only accounts offer fewer.

To see how many addresses you have available with your account visit My Account page at http://myaccount.earthlink.net.

How can I block spam?

EarthLink’s spamBlocker automatically blocks a lot of spam, and offers different levels of spam protection. 

spamBlocker’s Medium setting (on by default) blocks most known spam, while the High setting only allows email from senders in your Address Book.

When spamBlocker is set to High, you'll be alerted when someone emails you who is not in your Address Book. You can then approve the message (and optionally automatically add them to the Address Book).

To adjust your spamBlocker settings:

  1. Sign in to Web Mail: http://webmail.earthlink.net
  2. Click the Edit link next to spamBlocker in the column on the left of the screen.
 

My friend says their domain is being blocked by EarthLink, how do I get their domain unblocked?

EarthLink does not block based on a domain name, but on various methods to reduce spam.

For more information on this process and for instructions on how to remove the block Email Blocked by EarthLink


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