Axon EL4000 Quick Start Guide

Axon EL4000 Quick Start Guide

Axon EL4000

Specifications

7.4" L x 7" H x 1.65" W 2 lbs.

Operating Environment:

0° C to 40° C | 32° F to 104° F 10% to 90% Humidity (non-condensing)

Storage Environment:

-20° C to 85° C | -4° F to 185° F 10% to 90% Humidity (non-condensing)

Getting Your Device Ready for Connection

STEP 1: Download the Mobile App!

Download the EarthLink Wireless Home Internet mobile app from the Google Play or Apple Store. Your login information can be found in the email you received at the time of purchase. Can’t find it? Click “Forgot Password" to reset.

STEP 2: Activate Your Internet!

Using the mobile app, follow the step-by-step instructions to activate your service and set up your device. Connect your device to an available AC power outlet using the included power adapter. “Signal strength" LED status indicators will change from a blinking blue light to a green light to indicate the device has completed the startup procedure. If no signal is detected, try placing the device in another location close to a window. Please note that the activation process can take up to 30 minutes. Check out page 7 for a complete guide to the LED status indicator light colors.

If you need more assistance activating your Wireless Home Internet service, you can call an EarthLink Support expert at 866-323-0325 to help you get started. Support teams are available every day of the week, from 9:00 a.m. – 9:00 p.m. EST.

InfoPRO TIP: Place your device near a window and close to a power source. Avoid surrounding your device with metal objects or placing it next to other electronic devices. If only one of the green signal strength lights are on, try moving your device to a different area or window in your home.

STEP 3: Account Management Made Easy!

Once your service is activated and your device has been set up, be sure to check out all that you can do in the EarthLink Wireless Home Internet app. You can check data usage, review monthly statements, update account information, upgrade data plans, and much more. You can also visit us at wirelesshome.earthlink.net for activation steps and account management without using the app.

Once your service is activated, you’re ready to start using the internet! Please remember that your Wireless Home Internet service does not provide unlimited access. The amount of high-speed data you have available corresponds to the plan you chose. Once you use more data than your plan includes, you’ll experience slow speeds. In some cases, your access to the internet may be temporarily cut off. You can always monitor your data usage in the app or web portal and can purchase additional data or upgrade your plan at any time.

Info
PRO TIP: How to conserve data
  • Monitor the number of devices connected to your network
  • Check your app to view your data usage
  • Don’t leave apps, streaming services, or other connected devices running in the background
  • Reduce the video quality on streaming platforms
  • Leave cell phones on cellular data (no need to connect to WiFi)
  • Turn your router off when leaving home for an extended period

Managing Your Device

It is recommended that you log in to the device by using a web browser from a PC that’s connected via WiFi or to the device’s LAN port. To log in, open a web browser and type http://192.168.0.1 in the address bar. A window will pop up requesting a password ➊. Input the user login password and then click the “Apply" ➋ button to log in. After successfully logging in, the default home page will appear.

InfoPRO TIP: The default username and password can be found on the label located on the bottom (or underside) of the device.

WiFi Configuration

In the Wireless Setup section, under “Basic Settings" ➌ (on the left-hand menu pane), you can modify the default SSID and Password.

InfoPRO TIP: The default WiFi SSID and Password can be found on the bottom (or underside) of the device.

To change the password, select the “Custom" ➍ button and enter the custom password in the dialog box.

Maintenance

In the Utilities section, you can reboot the device or restore the device to factory defaults. Take special care when restoring factory defaults, as you will lose any custom settings and/or configuration changes made.

To restore default wireless settings or restore the device to factory defaults, navigate to the “Restore Defaults" ➎ tab on the left-hand menu pane.

To reboot your device, navigate to the “Reboot" ➏ tab on the left-hand menu pane.

FAQ and Troubleshooting

LED Status Indicator Lights

Turning On and Booting Up Colors

Step 1: The device is performing a hardware test. If the light is blinking red, the test has failed. If the red light is blinking, unplug the device and move it to a new location, ideally near a window.
Step 2: The device is performing a software test. If it stays magenta for longer than 5 minutes, the test has failed. Start over by unplugging the device and plugging it back in.
Step 3: A momentary blinking green light means testing is complete and the device is getting ready to boot up.
Step 4: When the light turns blue and begins to blink, the device is ready to connect to the network and is searching for the strongest signal.

Internet Connection Colors

Either no SIM card is inserted or there’s an error. First, try unplugging the device, reinstalling the SIM card, and restarting the process.
There’s a service issue preventing an internet connection. First, try unplugging the device and moving it to a new location near a window.
The device has successfully connected to the internet and the signal strength is low. Try moving it to different locations to improve signal strength.
The device has successfully connected to the internet and the signal strength is medium.
The device has successfully connected to the internet and the signal strength is high.

FAQ and Troubleshooting

My PC cannot connect to the device.

  • Unplug the PC ethernet cable and check if the PC LAN connection is working correctly or showing activity.
  • Check if the signal strength LEDs are on. If not, check the power cord and make sure it’s connected properly. Also verify that the power supply is available.
  • If the PC LAN shows no activity and the device’s signal strength LEDs are off, but the power cord and ethernet cable are connected properly and there is a power supply, then the power adapter is likely damaged.

My PC cannot acquire the device’s IP.

  • First, check if the PC network interface is working properly. Then, check the PC Network card configuration and make sure the DHCP is enabled.
  • To release and renew the correct IP address, please unplug the ethernet cable from the PC and wait for about 5 seconds, then connect it again.

My device networking is not working properly.

  • Check that the LTE connection is up and running properly by logging in to the web portal and checking the Interface Information page.

I forgot the login password and want to reset the unit to factory default.

  • Using the app, navigate to the Device section and select “Factory reset" from the displayed options
  • Press and hold the Reset button on the back of the device for 5-10 seconds. The unit will reset and reboot. Please wait until the unit finishes rebooting to regain access to the device web portal using default login credentials.

Customer and Technical Support

Call 866-323-0325. Support teams are available 7 days a week, from 9:00 a.m. – 9:00 p.m. EST.



FCC Warning: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur during a specific installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference through one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

IMPORTANT NOTE: Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 26cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Country Code selection feature to be disabled for products marketed to the US/CANADA Operation of this device is restricted to indoor use only.

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