ZyXel Branded Devices

 Welcome Kit Contents:

 Setup:

 Plug one end of the Ethernet cable into the fiber box (ONT) and the other into the blue WAN port on the ZyXEL router.

 Light Status:

 Six LED lights on the front of the router:

 All Axon exchanges will be replaced with the ZyXEL.

 Technical Information:

 To access the router’s interface and make changes to settings, the customer needs to be connected to the router’s network. They can do so either via Wi-Fi or hardwired via an Ethernet cable.

 1.      Connect to router either by hardwiring or wirelessly. Note that the internet does not need to be functioning to do this task

 Picture of sticker on rear of router, with the information needed to log into the router interface:

 After entering the User Name and Login Password, the browser will redirect the customer to the home page of the router. Each of below tiles, when clicking the orange arrow, will bring you to another page to view/adjust the settings:

 Connectivity:

 This screen shows you which devices are connected to the network. The left WiFi menu shows which devices are connected wirelessly, the right Wired menu displays all the devices connected via Ethernet:

 System Info:

 This menu shows all information on this router, all in one area:

 On the main tile home page, the customer can toggle on/off the 2.4 and 5GHz Wi-Fi networks. They can also view the network passwords here. They can “click to enlarge” so they can use the QR code to connect any device that has a camera.

 After clicking on the arrow:

 A customer can:

 Any changes should be “Saved”, and may result in the router restarting. If the router doesn’t restart in three minutes, have the customer refresh their browser.

 LAN:

 Most customers will not use this screen to adjust their IP settings: 

 Parental Control:

 Customers can restrict individual devices from accessing the network at certain timeframes:

 They can toggle the first option to On, then click Add more Profiles:

 To create a profile, they can name it on the left, then click the device they want to restrict on the right, then click Next:

 When completed, it will look like the below screenshot:

 On the left, it shows the schedule, and the customer needs to move the toggle next to Active to activate it, then remember to click Save.

 There are additional menu items in the upper right of the router’s home screen:

 Clicking on the hamburger menu will display more options: