1. See your current balance
   
2. See your current balance
   
3. View a past or current invoice
   
4. Make a one-time payment
   
5. Update your automated payment information (e.g. credit card number or expiration date)
   
6. Update your contact information
   
7. Add on services
   
8. And more!
   

1. Under the Menu on the left-hand side, click Billing Information
   
2. Under Billing Summary, click View Invoices.
   

1. Visit pay.earthlink.net
   
2. Select a method to identify your account. [Phone number and address or Account number]
   
3. Select Continue
   
4. Enter your information to verify your account
   
5. Enter Payment amount
   
6. Select Payment method
   
7. Select Continue
   
8. Enter Payment details for your credit or debit card
   
9. Enter your Billing Address (International Address? -select “International.”)
   
10. Read Disclaimer and select “I’ve read and agree.”
    
11. Select Continue
    

1. In My Account, change your method of payment (for example, use a different credit card).
   
2. In My Account, submit a one-time payment using another credit card.
   

1. Log into My Account
2. Under the Menu on the left-hand side, click Billing Information
   
3. Scroll down to Payment Method and click Edit icon
   
4. Fill out the form with your new credit card number, expiration date and CSV number and proper billing address
   
5. Click Save Changes
   
6. Once the changes are saved, you can see the new card in Billing Information.

Can I change my billing cycle date?

1. Scenario 1:
   
1. Today (2/14) is your invoice bill cycle date and we changed your invoice bill cycle to 2/21.
   
2. You will be billed your normal charge on 2/21. In addition, you will be billed a prorated charge to cover 1 week (2/14 – 2/21) on 2/21.
   
2. Scenario 2:
   
1. Today (2/14) is your invoice bill cycle date and we change your invoice bill cycle to 3/7
   
2. You will be billed your normal charge on 2/14. You will be billed a prorated charge on 3/7 which will be reduced by 1 week (a credit from 3/8 – 3/14) on 3/7.
   
3. Scenario 3:
   
1. The invoice bill cycle date is the 24th. You contact us on the 3rd of the month and request to change the bill cycle to the 6th of the month.
   
2. Having been billed on the 24th your account is paid in advance until the 23rd of the next month. On the 6th (3 days later) you will be billed a prorated charge to cover next month’s charges from the 24th through the 5th. From that point forward you will receive an invoice, on the 6th of the month.
   

1. You have an unpaid balance due from prior payment periods. This includes fees associated with checks that have bounced.
2. Or there were charges that change every month (like 800 Access, international dial-up access, simultaneous usage, or extra hours used) and were billed after your last invoice.
3. Or your cancellation caused you to incur early termination fees per your agreement with EarthLink. 

1. Your invoice includes federal, state, and local taxes. These charges vary depending on the taxing statutes and regulations of your state and local area, and the types of Earthlink products/services. For more information about these various charges, visit our Taxes and Fees page.

1. The USF (Universal Service Fund) Recovery Fee is a regulatory surcharge assessed for use of the network.
2. DSL Reactivation Fee is the cost to reactivate service with the Local Exchange Carrier (LEC). The fee will only be applied when the account has been inactive for 30 days (about 4 and a half weeks) or less.
3. Installation fees will vary based upon speed.