1. See your current balance
   
2. View a past or current invoice
   
3. Make a one-time payment
   
4. Update your automated payment information (e.g. credit card number or expiration date)
   
5. Update your contact information
   
6. Add on services
   
7. And more!
   

1. Visit pay.earthlink.net 
   
2. Select a method to identify your account. [Phone number and address or Account number]
   
3. Select Continue
   
4. Enter your information to verify your account
   
5. Enter Payment amount
   
6. Select Payment method- Credit/Debit Card or Bank Draft (ACH)*
   
7. Select Continue
   
8. Enter Payment details for your credit or debit card
   
9. Enter your Billing Address (International Address? -select “International.”)
   
10. Read Disclaimer and select “I’ve read and agree.”
    
11. Select Continue
    

1. In My Account, change your method of payment (for example, use a different credit card).
   
2. In My Account, submit a one-time payment using another credit card.
   

1. Under the Menu on the left-hand side, click Billing Information
   
2. Scroll down to Payment Method and click Edit icon
   
3. Fill out the form with your new credit card number, expiration date and CSV number and proper billing address
   
4. Click Save Changes
   
5. Once the changes are saved, you can see the new card in Billing Information.

Can I change my billing cycle date?

1. Scenario 1:
   
1. Today (2/14) is your invoice bill cycle date and we changed your invoice bill cycle to 2/21.
   
2. You will be billed your normal charge on 2/21. In addition, you will be billed a prorated charge to cover 1 week (2/14 – 2/21) on 2/21.
   
2. Scenario 2:
   
1. Today (2/14) is your invoice bill cycle date and we change your invoice bill cycle to 3/7
   
2. You will be billed your normal charge on 2/14. You will be billed a prorated charge on 3/7 which will be reduced by 1 week (a credit from 3/8 – 3/14) on 3/7.
   
3. Scenario 3:
   
1. The invoice bill cycle date is the 24th. You contact us on the 3rd of the month and request to change the bill cycle to the 6th of the month.
   
2. Having been billed on the 24th your account is paid in advance until the 23rd of the next month. On the 6th (3 days later) you will be billed a prorated charge to cover next month’s charges from the 24th through the 5th. From that point forward you will receive an invoice, on the 6th of the month.
   

1. You have an unpaid balance due from prior payment periods. This includes fees associated with checks that have bounced.
2. There where were charges that change every month and were billed after your last invoice.
3. Or your cancellation caused you to incur early termination fees per your agreement with EarthLink. 

1. Your invoice includes federal, state, and local taxes. These charges vary depending on the taxing statutes and regulations of your state and local area, and the types of Earthlink products/services. 

1. The USF (Universal Service Fund) Recovery Fee is a regulatory surcharge assessed for use of the network.
   
2. Service Fee covers a variety of benefits, such as 24/7 support through Chat and Text, and U.S. based support when requested.
   

1. Installation fee will vary based upon speed or territory. This is a one-time fee associated with installing EarthLink Fiber/Internet
   
2. Processing and Handling Fee (P&H Fee) is a fee associated with our EarthLink 5G Home Internet service. This is a one-time fee that covers the cost of shipping our modem/router (2 Business Day) along with onboarding a new user to the network to achieve an Internet signal at their location.
   
3. Reactivation Fee is the cost to reactivate service with the Local Exchange Carrier (LEC). The fee will be applied when the account has been suspended in order to resume services.
   
4. Late Payment Fee is accrued when we have not received payment within 3 Days of your Billing Cycle.
   
5. Convenience Fee is applied when a customer contacts our customer support team to make a one-time payment. Exclusions to this fee when applicable.
   
6. Early Termination Fee applies if a customer cancels within their Subscription period. EarthLink 5G Home Internet is excluded since this is a month to month product.
   
7. Non-Returned Equipment Fee is associated with equipment that has not been returned within 15 days of cancellation. 
   
8. Add on data costs for select 5G plans. This allows for additional high-speed data on your plan prior to the next billing cycle. All purchased data expires within the current billing cycle.