EarthLink Protect and LifeLock powered by Norton FAQ

EarthLink Protect and LifeLock powered by Norton FAQ

Summary

EarthLink Protect powered by Norton provides you with the cybersecurity and safety you and your family need when online.  EarthLink Protect is a suite of tools that provide you protection from viruses, malware, keyloggers, malicious websites, dangerous attachments and other common hazards found on the internet.  Earthlink Protect also provides you with a military-grade AES-256 encryption VPN solution to protect you when connecting to Wi-Fi networks so you can rest assured your browsing, email, banking and other activities are safe from prying eyes.

EarthLink Protect goes one step further than just protecting your devices by offering the Protect+ line of services that include LifeLock, the #1 most recognized Identity Theft protection service.    LifeLock goes above and beyond to keep your money safe, monitor for identity theft in places that banks, credit card providers, and credit bureaus may ignore, help you restore your identity if it is ever stolen and reimburse out-of-pocket expenses incurred as a result of identity theft if necessary.

Frequently Asked Questions


What is LifeLock?

LifeLock monitors and provides instant updates when personal information such as your Social Security number, name, address, or date of birth are used on applications for credit and services that could affect your credit rating.  LifeLock is an identity theft protection service that helps you monitor and protect your identity by providing dark web and credit monitoring services along with assistance with identity theft restoration should your identity ever be stolen.  LifeLock provides experts/lawyers and reimbursement options for funds stolen and coverage for personal expenses up to the limit of your the plan subscription.*

Note - LifeLock requires you to share information about yourself and your accounts in order to receive notifications about suspicious activities.   The more information you are willing to link with LifeLock the better job it can do to help you protect your identity.  For example, you can link your bank account with LifeLock so it can monitor for known or suspicious activity on associated with your account number.  However, if you do not link your bank and LifeLock it will not have access to monitor activity.  LifeLock requires a minor bit of your time to get properly setup, but the protection provided is well worth that time. 

For a full list of features and disclaimers, visit https://www.earthlink.net/security-privacy/cyber-safety/. 

EarthLink offers a suite of plans that are suited to a wide range of needs.   You can chose between just the basics or full featured plans that include LifeLock.  
  1. Basic - Malware, Firewall and VPN Protection for up to 5 devices.  Includes 50 GB of Cloud backup.  
  2. Basic Plus - Malware, Firewall and VPN Protection for up to 10 devices.  Includes 100 GB of Cloud backup.  
  3. Essential - Malware, Firewall and VPN Protection for up to 10 devices.  Includes 100 GB of Cloud backup and LifeLock with coverage up to $1 million for lawyers and experts, $25K in stolen funds reimbursement, $25K in personal expense reimbursement, one bureau credit monitoring.
  4. Advantage - Malware, Firewall and VPN Protection for up to 10 devices.  Includes 250 GB of Cloud backup. and LifeLock with coverage up to $1 million for lawyers and experts, $100K in stolen funds reimbursement, $100K in personal expense reimbursement, one bureau credit monitoring.
  5. Ultimate - Malware, Firewall and VPN Protection for unlimited devices.  Includes 500 GB of Cloud backup. and LifeLock with coverage up to $1 million for lawyers and experts, $1 million in stolen funds reimbursement, $1 million in personal expense reimbursement, three bureau credit monitoring.
EarthLink also offers LifeLock only Plans and solutions for Small Businesses.  For a full list of plans, features and disclaimers, visit https://www.earthlink.net/security-privacy/cyber-safety/. 
You will receive an email from EarthLink with a link that will direct you to https://my.norton.com where you will need to create a unique Norton login to access all your subscription features and the installation software.   Please use the link in the email as it contains your account's unique ID code which will help Norton recognize your account.  Once you have reached the site and created your profile, you can click the Download button on the main page to install the software.  Note, software is available for Windows PCs, Macs, iOS and Android devices. 

How do I scan for Malware or Viruses?

Once installed, EarthLink Protect powered by Norton, will continually monitor and routinely scan you system automatically, however if you want to run a scan yourself you can easily. Open the Norton 360 software you have installed on your computer and click the Scan button on the top right.  You can then select from a Smart, Quick or Full Scan.  Smart scans look at commonly infected areas.  A Quick scan will go a bit more in-depth and a Full Scan will scan every file on your computer

How do I know if I need LifeLock?

The short answer for this one is everyone needs an identity theft monitoring solution. On average, 24 Million people a year experience some form of identity theft.  Restoring your identity can be a difficult and long process.  With LifeLock, you can simply open a ticket or call for help if you find your identity has been stolen.  LifeLock experts will work with you and any entities to restore you identity and recover any stolen funds and, if needed, even bring in lawyers to fight for your identity restoration. 

What is Dark Web Monitoring?

There are three layers to the internet as we know it. The Surface Web are all the free to access sites you know like EarthLink, Google, or Amazon.  This webpage you are on right now is part of the Surface Web.  Next there is the Deep Web where you are required to use a specific URL or login to access financial, legal or medical records.  Below the legal and commonly used Surface and Deep web levels is what is known as the Dark Web.  While not all parts of the Dark Web are necessarily bad, the often unregulated use of encrypted sites and private communication used on the Dark Web make it an easily abused place to sell illegal items or information such as stolen credentials or personal information that could be used to steal access to someone's logins or their identity.  

Dark Web Monitoring, which is provided by all levels of EarthLink Protect, allows you to enter some key information about yourself that Norton will use to continually scan the Dark Web for your information being offered.  Dark Web Monitoring can let you know if your login information is suddenly available on the Dark Web.  Common things that are discovered are logins for websites you use that have been compromised at some point.  Dark Web Monitoring alerts will let you know you need to change your passwords and play close attention to your identity.  Keep in mind Dark Web Monitoring is only an alert system and does not offer the expert and legal protections that come from a plan that includes LifeLock protections.

I have free virus protection from someone else, do I need Norton?

Free solutions often only offer the lowest levels of protections and may only protect you from the most basic of risks.  EarthLink Protect is powered by Norton 360 and provides a host of features and solutions to keep you protected that go beyond just basic virus scanning.  Norton 360 includes advanced real-time threat protection, virus protection, malware protection, ransomware protection, phishing protection, smart firewall to block attempted malicious in or outbound connections to/from your device,  parental controls, VPN and even Cloud Based encrypted backup for your important files so you have the extra assurance of knowing that your most important files are safe and sound should anything ever happen to your computer.

I don't browse risky sites, why would I need virus protection?

Risks do not always come solely from browsing risky websites.  Email attachments are still a driving reason for virus spread.  Also low quality ads on websites could link to compromised webpages that may try and install malware on your computer.  EarthLink Protect protects you from all the different avenues malware could make it on your system even scanning new storage devices attached by USB to be sure they do not have malicious software on them.

Yes!  EarthLink Protect's Android app will scan your Android device for any malicious applications or software.  Just visit https://my.norton.com, click the Download button and select the Send Download Link option to send a message to your Android device what will link you to the correct application in the Google Play store.  Alternatively, you can just look for the Norton 360 app in the Google Play store and sign-in with the same username and password you used at My.Norton.com.  

Yes!  Simply go to the iOS store and look for the Norton 360 application.  Sign in with the same information you used when setting up your Norton account at https://my.norton.com.  

Is there a LifeLock mobile app?

Yes and we highly recommend you install it so you can receive notifications on the go if your information shows up on the dark web or your data has been found to be part of a compromise list available on the Dark Web.  Additionally, you can receive notifications if there are sudden uses of your personal information for credit checks or odd behavior on your financial accounts.   Note - LifeLock requires you to share information about your accounts in order to receive notifications about suspicious activities.   The more accounts you are willing to link with LifeLock the better job it can do to help you protect your identity.  

How do I know how many devices I have being used?

Login to https://my.norton.com and click on the My Devices tab at the top of the page for a full list of any devices you have running Norton software.

How do I setup LifeLock?

If you have subscribed to a plan that includes LifeLock, go to https://my.norton.com, login and click the My Protection tab at the top of the page.  Select the ID Theft Protection option in the dropdown menu.  If it is your first time visiting, follow the prompts to setup your monitored information.  If there is no prompt or you are visiting for the second time, look for the Monitored Information section and click on the different sections to fill out important information.  You can setup LifeLock to monitor:
  1. Name
  2. Social Security Number
  3. Date of Birth
  4. Email Addresses
  5. Physical Addresses
  6. Phone numbers
  7. Mother's Maiden Name
  8. Drivers License
  9. Insurance information
  10. Credit Cards
  11. Bank Accounts
  12. Gamer Tags
  13. Passport
Once you have confirmed your monitored options, you can visit the page or the mobile app for monitoring updates.  You can use the Alerts section to look at notifications.   The Freezes section gives you access to Freeze Credit reports, Bank accounts, Utilities, Employment Data and Tax ID theft.  Freezes can be extremely helpful if you know someone is trying to steel your identity.  


Windows System Requirements
For Windows users, Norton products support Microsoft Windows 11 (all versions), Windows 10 (version 1703 and above), Windows 8.1, and Windows 7 with Service Pack 1 or later.  Hardware requirements typically include a 1 GHz or faster processor, 1 GB (32-bit) or 2 GB (64-bit) of RAM, and 16 GB (32-bit) or 20 GB (64-bit) of available hard disk space. An active internet connection is also required for most Norton applications.

Mac System Requirements
Mac users should ensure their devices are running Mac OS X 10.13.x or later for many Norton products.  Specific hardware requirements include a Mac computer with an Intel Core 2 Duo, i3, i5, i7, or Xeon processor, or Apple Silicon (M1, M2, M3 & M4), along with 2 GB of RAM and 100 MB of available hard disk space. An active internet connection is necessary for LiveUpdate and other functionalities. 

Mobile Device System Requirements (Android & iOS)
For Android devices, Norton products typically require Android 8.0 or later, with some applications needing Android 10.x or later. The Google Play app must be installed.  An active internet connection is required.
 
iOS users need
iPhones or iPads running the current and previous two versions of Apple iOS.  Ab active internet connection is required.






* Reimbursement and Expense Compensation, each with limits of up to $1 million for Premium Plus, up to $100,000 for Premium and up to $25,000 for Essential, when purchased in Norton 360 with LifeLock plans. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: nortonlifelock.com/legal.

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