Getting started is quick! Simply choose your desired EarthLink Wireless Home Internet plan, call our friendly Internet Experts at 866-311-2093 and you’re on your way! All orders processed before 3:15 pm (ET) on a business day are done on the same day. Orders placed after 3:15 pm (ET) are processed on the next business day.
Any order placed on Friday after 3:15 ET will be processed on the next business day. No orders are processed on Saturdays and Sundays. For a standard (normal) shipping delivery, an order takes approximately 2 business days for delivery.
You can easily activate and install the equipment yourself, no installation team is needed!
Wireless Home Internet has following plans with AutoPay (taxes additional):
There is no annual service contract and no hidden fees. Plus, you’ll get support from the EarthLink Customer Care Team.
When you sign up for EarthLink Wireless Home Internet, you’ll choose a data plan. Currently, we offer 100 GB, 150 GB, 200 GB, and 300 GB plans. The data plan indicates how much high-speed data you can use per month. This data automatically connects to the best signal and offers speeds of up to 100 Mbps. Once you have reached your data plan limit, your speeds will be slowed.
At any time, you can either purchase additional data or upgrade your plan and be back to enjoying higher speeds. You can also keep track of your data usage on our app.
No worries! We’ve got all your data needs covered. Just log onto the EarthLink Wireless Home Internet Mobile App or Customer Portal to add data or upgrade your plan. You can also contact our EarthLink Internet Experts to assist you. An additional 5 GB of data costs $6.95. There is no limit to the amount of additional data you can purchase.
Any leftover data will not be rolled over to the next billing cycle.
You will only need one device at your household. At this time, we are only offering one device per service address.
You can connect up to 12 wireless devices to your Wireless Home Internet router — it all depends how you use it. But as more devices are added to your network, you may experience slower speeds due to traffic to the cell tower.
More devices also means more data use, so you’ll want to keep track of your usage on the app.
There are no contract terms for the Wireless Home Internet services — it’s a monthly service and you can cancel at any time without incurring any fees.
If you choose to end your service, we’ll send you instructions on how to return your router. If you don’t return the device within 30 days, there is a non-returned fee of $200 plus any applicable taxes.
Unfortunately, not at this time. Check back with us later as we are always expanding our product offerings!
Unfortunately, not at this time. Check back with us later as we are always expanding our product offerings!
We offer our service through the leading 5G mobile carrier and have nationwide 4G LTE coverage.
EarthLink does not charge for shipping the router. There is an activation fee of $79.95 when you purchase Wireless Home Internet.
Give us a call and let our Internet Experts help troubleshoot the issue. You can also view some common trouble shooting tips here.
At this time, we are unable to move the service or relocate the account to a new address under the same account. If you are planning to move, call our Customer Care team at 866-323-0325.
We do! Visit our website at earthlink.net/internet to learn more about what services are available at your address.
Yes! You can have different shipment addresses. Just let the Customer Care agent know that you would like it shipped to a different address when you sign up.
As a reminder, your billing address is used to check the coverage zones and calculate any applicable taxes.
Wireless Home Internet is a home internet service, not a mobile hot spot. When you purchase the Wireless Home Internet service, EarthLink checks your signal strength based on the address you provide. It is not portable.
For standard delivery, an order takes 2 business days for delivery via UPS. If an order is placed any time before 3:15 pm (ET), the scheduled delivery will be two business days after signing up.
No, there is no signature required for the delivery.
Currently we are not able to offer a faster delivery.
Currently the deliveries are being handled by UPS.
If you have placed an order for the device and have not received it yet, you can check your order status by logging into the Wireless Home Internet Mobile App or Customer Portal.
Taxes are not charged on additional data, but are only charged on the monthly bill. For more information about taxes and fees visit the FCC website here.
EarthLink Wireless Home Internet is a pre-paid service. You must provide a credit card to purchase the service and for auto debit of your monthly services. If you ever want to make a one-time payment or change your credit card on file, just visit us on the Mobile App or Customer Portal.
Wireless Home Internet offers both a Mobile App and an online Customer Portal with secure login so you can view account information like data usage and billing information, purchase additional data, or make changes to your plan.
You will be billed in advance at the beginning of the billing cycle. We accept all types of credit cards for the payments.
We’re sorry to see you go! To cancel your account, please call our Internet Experts at 866-323-0325. Because there are no contracts for this product, there are no termination fees.
You do have to return the device after cancellation. If it is not returned within 30 days, there is a fee of $200 plus applicable taxes.
Call us at 866-323-0325 and one of our experts can help.