5G Home Internet – Troubleshooting Tips

Activation Success and Router Guide

For initial activation and payment of first month's bill, follow steps at activate.earthlink.net

Router

Connection Success

Light indicators

Wi-Fi name

Wi-Fi password

Direct Device Login (Advanced users)

*not required for connection

OOMA TITAN 3000

SYS Led light is Green

NET Led light is Green

RF lights indicate wireless connection

If Sys is blinking orange, check SIM is inserted properly (top flap).

The default Wireless Network and Wireless Password are found under the white rectangle flap on back of the device.

The default username is admin and default password is EarthLink + last 6 digits of MAC

AXON EL4000

Green lights on front router panel

Initial activation, allow 5 mins, lights will cycle through red, magenta, green, blue, then back to green again

One red light – SIM or router error

One yellow light – issue preventing internet connection, reboot router and try different locations

The default Wireless Network (SSID) and Wireless Password can be found on the bottom (or underside) of the device.

The default username and password can be found on the label located on the bottom (or underside) of the device.

Look for Admin username and Admin password.

Xunison EL5000 D60

4G or 5G LED lights are Green

Ensure ON/OFF button is pressed in during activation and use to turn on device.

If Power and WiFi lights are green and nothing else, move the router to different locations in the dwelling to latch to a signal.

The default WiFi SSID and WiFi Password can be found on the bottom (or underside) of the device.

The default username is root and default password can be found on the bottom (or underside) of the device.

Change your WiFi name and WiFi password via the EarthLink Portal

The EarthLink Portal or EarthLink mobile app is the preferred way to update

your WiFi name and WiFi password for your 5G service router.

If you’re struggling to connect to your 5G Home Internet device or connect it to the internet, these tips are easy to follow.

Remember, this service functions via cell phone towers and the placement of your router is essential to get the best service:

Try moving your router near a window
If your router is already near a window, try moving it to a window on a different side of your home
It is not recommended that you place your router in a basement
It is recommended that you place your router on the main floor of your home near a window in a centralized location
Avoid surrounding your device with metal objects or placing it next to other electronic devices
To reboot your router, unplug the power cord, count to 10, and plug back in. Allow the router to reboot.
To reset your router, find the small hole on the back of the router, push pin in for 10 seconds, then release. Allow router to reset and reboot undisturbed for 3-5 minutes.