Wireless Home Internet – Trouble Shooting Tips
Having trouble with your connection?
First, log onto EarthLink’s Mobile App or website and check to ensure you’ve not reached your data limit. If you’ve reached your data limit, you can either complete a one-time purchase of additional high-speed data in 5GB increments up to 50 GB, or change your monthly plan to increase your monthly data limitations.
WFH Unlimited plan users are not eligible to upgrade or downgrade their service.
If you have not reached your monthly data limitation, you can try a few things:
Remember, this service functions via cell phone towers and the placement of your router is essential to get the best service
- Try moving your router near a window
- If your router is already near a window, try moving it to a window on a different side of your home
- It is not recommended that you place your router in a basement
- It is recommended that you place your router on the main floor of your home near a window in a centralized location
Related Articles
Wireless Home Internet - Frequently Asked Questions
How long does it take to get started? Getting started is quick! Simply choose your desired EarthLink Wireless Home Internet plan, call our friendly Internet Experts at 866-311-2093 and you’re on your way! All orders processed before 3:15 pm ET on a ...
Managing your Wireless Home Internet Device
Managing Your Device It is recommended that you log in to the device by using a web browser from a PC that's connected via QiFi or to the device's LAN port. To log in, open a web brwser and type http://192.168.0.1 in the address bar. A window will ...
Troubleshooting Your Internet Connection
No devices can connect to the Internet Yes - All lights on the modem green? Yes – All lights are green Power cycle modem Wait 3 minutes and try to connect Still unable to connect to the Internet? Reset Modem Wait 3 minutes for all lights to turn ...
HyperLink VZ Internet Gateway Overview
Front Panel The front panel has two lighted indicators and a WPS (Wi-Fi Protected Setup) button. The Power/Internet light will be on and solid white when your Gateway is turned on, connected to the Internet, and functioning normally. The Wireless ...
Phisher 101 What is Internet Fraud and ID Theft
Summary The information below will help you protect yourself from phishers and other forms of Internet fraud. Phisher 101 What is Internet Fraud? What is ID Theft? What do I do if I've been scammed? Tips for Avoiding Scams Recognizing Legitimate ...