You can easily activate and install the equipment yourself, no installation team is needed! Please note, your 5G Home Internet service will be automatically activated if you do not self-activate within 10 days of receiving your device.
5G Home Internet offers an Unlimited data plan with AutoPay (taxes additional).
Customers can enjoy flexibility with our month-to-month contracts. Plus, you’ll get support from EarthLink Customer Service.
When you sign up for EarthLink 5G Home Internet, you’ll choose a data plan. Currently, we offer an Unlimited plan. The data plan indicates how much high-speed data you can use per month. This data automatically connects to the best signal and offers speeds of up to 300 Mbps.
You will only need one device at your household. At this time, we are only offering one device per service address.
You can connect up to 12 wireless devices to your 5G Home Internet router — it all depends on how you use it. But as more devices are added to your network, you may experience slower speeds due to traffic to the cell tower.
At present, existing EarthLink Internet customers with speeds up to 12 Mbps or 15 Mbps in select markets may be eligible to switch to our 5G Home Internet service. For all other customers, this service is currently not available, but we're continuously expanding our range of offerings. Please stay tuned for future updates!
Unfortunately, not at this time. Check back with us later as we are always expanding our product offerings!
We offer our service through the leading 5G mobile carrier and have nationwide coverage.
Give us a call and let our internet experts help troubleshoot the issue. You can also view some common trouble shooting tips here .
At this time, we are unable to move the service or relocate the account to a new address under the same account. If you are planning to move, call our Customer Care team at 866-323-0325.
We do! Visit our website at earthlink.net/internet to learn more about what services are available at your address.
Yes! You can have different shipment addresses. Just let our team know that you would like it shipped to a different address when you sign up.
As a reminder, your billing address is used to check the coverage zones and calculate any applicable taxes.
5G Home Internet is a home internet service, not a mobile hot spot. When you purchase the 5G Home Internet service, EarthLink checks your signal strength based on the address you provide. It is not portable.
For standard delivery, an order takes 2 business days for delivery via UPS. If an order is placed any time before 3:15 pm ET, the scheduled delivery will be two business days after signing up.
No, there is no signature required for the delivery.
Currently we are not able to offer a faster delivery.
Currently the deliveries are being handled by UPS.
If you have placed an order for the device and have not received it yet, you can check your order status by logging into the 5G Home Internet Mobile App or Customer Portal.
Taxes are not charged on additional data, but are only charged on the monthly bill. For more information about taxes and fees visit the FCC website here .
EarthLink 5G Home Internet is a pre-paid service. You must provide a credit card to purchase the service and for auto debit of your monthly services. If you ever want to make a one-time payment or change your credit card on file, just visit us on the Mobile App or Customer Portal .
5G Home Internet offers both a Mobile App and an online Customer Portal with secure login so you can view account information like data usage and billing information, purchase additional data, or make changes to your plan.
You will be billed in advance at the beginning of the billing cycle. We accept all types of credit cards for the payments.
Call us at
866-323-0325
and one of our experts can help.