EarthLink Support

Webmail Consolidation

As part of an ongoing process to consistently update and improve EarthLink services, EarthLink will be retiring an older version of WebMail. This version of webmail, denoted by an “e” in the URL (, was used as a trial for new webmail enhancements, such as adjustable window sizes and new preview options. As those features have been integrated into the primary version of WebMail, EarthLink will be closing the E version and transitioning customers to the primary version.

How Can I Tell if I’m Using the E Version of WebMail?
You can tell if you are using WebMail E by looking at the URL at the top of your browser. If it shows an “E” in the URL such as then you are using this version and you’ll get to upgrade to the primary version. Yay!  

What Do I Need to Do to Prepare For This Change?
You don’t need to do anything! We’ll take care of it all, including moving your settings, contacts, and messages, so sit back and relax.

If you want to learn more, you can continue reading this article so you can have a more thorough understanding of what changes you’ll see. But remember: you do not need to worry about losing any features, settings or emails — the same features are supported in both versions. There will be some minor changes to graphics and where options like Sign Out are found.

Can I Go Ahead and Make the Change Right Now?
You can! When you log into WebMail, you’ll see a pop-up message that will allow you to switch to the newer version right away. Simply click Switch, then log out of and back into WebMail to complete the change.

Not ready yet? That’s okay! You’ll be provided with updates via email closer to automatic upgrade date.

What is Different in This Newer Version of WebMail?
There are several minor changes to the main Inbox view of WebMail in addition to colors and graphics. The most important changes are detailed below.

Refresh/Check Mail Button Location
The Refresh button can be used to check if you have any new emails. It’s moved to the top blue horizontal row, next to the WebMail name, and is now called Check Mail. 

Compose Message Button Location
The Compose Message button has moved from the top left to the top blue horizontal row next to the WebMail name. It’s now called Write. 

SpamBlocker folders can still be found in the left-hand folder navigation menu.

Preferences Link Location
The Preferences link has moved from the dropdown menu on the top right under the Settings cog to the Preferences link on the right side of the page just above the blue WebMail bar.

Search Messages Link Location
The Search Messages link has moved from the light blue area to the darker blue WebMail header bar in the middle of the page. 

Sign Out Link Location
The Sign Out link has moved from the lower section of the left-hand column to just above the blue WebMail Header bar on the right side of the page.

Help and Feedback Link Locations
The Help and Feedback links have moved from the lower section of the left-hand column to just above the blue WebMail header bar on the right side of the page. 

Address Book Link 
The Address Book link will move from the lower left list of links to the top blue WebMail header bar. It’s just about in the middle of the bar itself.

Sorting Email
Sorting Email in the Primary version of WebMail is done by clicking the Sender, Subject, Date or Size headings in your inbox. Once clicked, they will sort the inbox by that option. You can click them again to reverse the order. You can tell if Sender or Subject is alphabetical by pressing a down arrow, or sort by reverse alphabetical by pressing an up arrow. To sort by date, use a down arrow for most recent and an up arrow for oldest first. To sort by size, click a down arrow for largest first and an up arrow for smallest first.

You can use the More Actions menu to flag messages. When you have an email open, look for the More Actions drop down above the message and select Flag Message. You can unflag the message by returning to the same dropdown and selecting Remove Flag.

Email Preview Options
There are three options for how you can view your emails in your WebMail inbox:
  1. You can either select to have No Preview and see a list of just senders and subjects
  2. You can turn on a Preview option and see the email content on the right of the screen
  3. You can turn on a Preview option and see the email content on the bottom of the screen
The controls can be found on the top right of the page under Sign Out.

Changing Pages
When you are in your Message List, you can jump to a specific page or navigate page-by-page through your messages.

Modifying Preferences for How Many Messages to Display on a Single Page
You can control how many messages are shown per page. Visit your Preferences and go to Message Display. The default option is 20 per page, but you can increase it to your preference, up to 200 per page. Make sure you click Save at the bottom of the page to save your selection.

Font Size Quick Adjustment
You can make quick adjustments to the font size in WebMail by using the Text Size + buttons on the top right of the page, underneath Preferences and Sign Out.

Font & Size Advanced
You can make more detailed changes to your preferred font and font size using the Set Default Rich Text Font feature.
  1. Click Preferences on the upper right part of the page
  2. On the next page, click the Sending and Replying tab
  3. Then, click the Set Default Rich Text Font link near the bottom of the page
  4. On this page, you’ll be able to change the default settings. On the previous version of WebMail, you previously had a font size of 16, and it’s been changed to 12. But you can always adjust to another value that works best for you.
  5. Once you’ve selected your preferences, click Save.

Showing BCC When Writing a New Message, Replying to, or Forwarding an Existing Message
You can click Show Bcc when you’re writing a new message.


Can I stick with the old version of WebMail?
While there will only be one version of WebMail going forward, you’ll be able to adjust the settings and displays to fit your needs. And we’re always here to help answer any additional questions you may have.

Are there more plans for WebMail in the future?
We are always looking for ways to improve WebMail with new features, but also maintain the experience you know and love. Sometimes, like with this upgrade, we reach a point where changes have to be made. But rest assured, we put a lot of thought into the changes. At EarthLink, we want every change we introduce to be beneficial, not a burden.

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