No devices can connect to the Internet

Yes - All lights on the modem green? 

• Yes – All lights are green
  

• Power cycle modem 
  
• Wait 3 minutes and try to connect
  

• Still unable to connect to the Internet?
  

• Reset Modem
  
• Wait 3 minutes for all lights to turn green
  
• Unable to connect? Click here to contact support
  

No – Not all lights on the modem are green

1. Check and make sure all cables are connected 
   
2. Power Cycle Modem
   
3. Wait 3 minutes and try to connect
   

• Still unable to connect to the Internet?
  

• Reset Modem
  
• Wait 3 minutes for all lights to turn green
  
• Unable to connect? Click here to contact support
  

Some devices can connect to the Internet

Wireless

Is it a single WiFi device 

• Check Wifi network password on device
  
• Power Cycle the device
  

• Still unable to connect to the Internet?
  

• Delete (Forget) Wifi network on the device 
  
• Create a new Wifi connection
  
• Contact device manufacture if still unable to connect to the Internet
  

2 or more Wifi devices that previously worked

• Was it working before (Statement)
  
• Power off all devices, then power off modem and wait 30 secs
  
• Power on modem
  
• Wait 3 minutes
  
• Power on a single device
  
• Test connection
  
• Still unable to connect to the Internet?
  

• Connect a device directly to the modem using an Ethernet Cord
  
• Test connection
  
• Unable to connect? Click here to contact support
  

Additional Troubleshooting for Wireless  

• Connect to Modem directly using an Ethernet cable
  
• Open a browser windows and type http://192.168.1.254  to connect to the modem firmware
  

• Click on Status
  
• Is the Broadband Connection Up?
  
• Is the 2.4 GHz and 5GHz Radio Enabled?
  
• Are you connecting to the Network Name (SSID) listed here?
  
• Is the device named listed under Home Network Devices?
  
• If any of these items are not up -  Click here to contact support
  

• Restart 2.4GHz Radio 
  
• Restart 5GHz Radio
  
• Test if the wireless device can now connect to the Internet
  

• Unable to connect? Click here to contact support
  

Wired

• Power Cycle device
  
• If unable to connect
  

• Power cycle the modem
  
• Unable to connect? Click here to contact support
  

Wireless Slow Browsing or intermittent connection

• Close all browser windows
  
• Power cycle device
  
• Open a single browser window and try to connect to several websites
  
• Still slow or intermittent connection
  
• Check SSID device is connected to
  
• Connect to Modem directly using an Ethernet cable
  
• Open a browser windows and type http://192.168.1.254  to connect to the modem firmware
  

• Go to Device, Status
  
• Does device show under Home Network Devices
  
• Is Wifi is enabled
  
• Restart Wifi Radios  
  
• Power cycle device
  

• Test if the wireless device can now connect to the Internet
  

• If still slow or the connection is intermittent - Click here to contact support