EarthLink Support

Setting up iPhone

iPhone Knowledge Base Article

If you have a newer model iPhone, most of these steps may have been automatically completed for you. However, if you’re having difficulties getting settings such as your data and voicemail set up, follow this step-by-step guide.

Setting Up Data and Voicemail for Your iPhone (5S, SE, 6, or Newer)

 

To ensure your carrier settings are up to date, go to Settings > General > About > Carrier. If prompted to update your carrier settings, select Update.

When you update your carrier settings, you will also enable these other features:

       Visual VoiceMail - EarthLink Mobile customers have access to visual voicemail via the voicemail tab on your dialer.

       WiFi Talk & Text You can talk and text using a WiFi network, instead of requiring mobile network coverage.

        VoLTE (Voice Over LTE) – Connect your calls over the LTE network.

 

Setting Up Data For Your iPhone (5, 5C, or Older)

Please refer to the below instructions for configuring your Data & MMS Settings and accessing your voicemail.

1.            Select the Settings icon on your home screen.

2.            Select the Cellular menu option in the first section of the menu.

3.            Ensure that the Cellular Data and Enable LTE are both enabled.

4.            Select the Cellular Data option and enter the following information into the fields:

 

Cellular Data

       APN – alpha

       Username – (leave blank)

       Password – (leave blank)

MMS

       APN – wholesale

       Username – (leave blank)

       Password – (leave blank)

       MMSC – http://wholesale.mmsmvno.com/mms/wapenc

       MMS Proxy – (leave blank)

       MMS Max Message Size – 1048576

       MMS UA Prof URL – http://www.apple.com/mms/uaprof.rdf

 

Restart your iPhone.

 

Setting Up Other iPhone Features (5S, SE, 6 or Newer)

Visual Voicemail

Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. Once you get a new message they will appear if you have updated your Carrier Settings as described above.

Visual Voicemail allows you to view the voicemail messages you receive and listen to them in any order. You can scroll through and erase them right from the screen, rather than needing to listen sequentially.

 

WiFi Calling and Text

This feature can be enabled (or disabled) by updating your phone settings via Settings > Phone > WiFi Calling. This simple step updates it on your phone as well as in the network.

WiFi Calling allows you to talk and text using a WiFi connection rather than a cellular network. This is used when a cell signal is weak or unavailable.

 

This feature can be enabled (or disabled) by updating your phone settings via Settings > Cellular > Cellular Data Options > Voice Data.

Setting Up VoLTE

Enabling Voice over LTE (VoLTE) varies by phone. Generally, do the following.

VoLTE gives you higher quality audio on calls. Any newer phone model will have this capability, and it will likely be automatically enabled.

 

For iPhones: You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data.

Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.


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