EarthLink Support

Setting up Android

If you have a newer model Android, most of these steps may have been automatically completed for you. However, if you’re having difficulties getting settings such as your data and voicemail set up, follow this step-by-step guide. Keep in mind that there are many different manufacturers and models of Android phones. This is a general guide, but you can also conduct an online search to find the exact steps needed for your phone.

Setting Up Data and Voicemail for Your android

Note that there are numerous phone manufacturers and models, so consider doing an online search to determine the exact steps needed for your phone.

1.            Select Settings — located within Apps or the pull-down notifications tray.

2.            Scroll down to the Connections or Network Connections menu section.

3.            Select the More Networks icon.

4.            Ensure that the Mobile Data is enabled.

5.            Select the Access Point Names or APN menu option.

6.            Select the “+” plus sign to add a new Access Point Name.

7.            Enter the following information into the fields:

 

Cellular Data

       Name – Ultra

       APN – Wholesale

       Proxy – (leave blank)

       Port – (leave blank)

       Username & Password – (leave blank)

       Server – (leave blank)

 

MMS

       MMSC – http://wholesale.mmsmvno.com/mms/wapenc

       MMS Proxy – (leave blank)

       MMS Port – 8080

       MCC – 310

       MNC – 260

       Authentication Type – (leave blank)

       APN Type – default,supl,mms

 

8.            Select Save and return to Access Point Names.

9.           Ensure that the new Access Point Name option that you created is selected.

10.         Restart your phone.

 

Setting Up Voicemail for Your Android (and Other Devices)

To access your voicemail, press and hold the number 1 on your phone’s keypad. Simply complete the prompts as they’re given to you on the phone.

Setting Up VoLTE

Enabling Voice over LTE (VoLTE) varies by phone. Generally, do the following.

VoLTE gives you higher quality audio on calls. Any newer phone model will have this capability, and it will likely be automatically enabled.

 

VoLTE support and setup instructions will vary depending on device and OS version, but typically, if the device supports it, VoLTE can be enabled via the following menu: Settings > Wireless & Networks > Cellular Networks > Enhanced 4G LTE Mode.


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