New to EarthLink

New to EarthLink

EarthLink Support Center

Thank you for choosing EarthLink! Here, you can get answers to your questions, step-by-step guides, tutorials and tips, and updates for your EarthLink services.   


Check your e-mail by using Web Mail or your favorite e-mail program:

  1. To access your e-mail account, sign in to Web Mail.
  2. For information on setting up your e-mail program, visit Email Server Settings or Setting Up Your Email Program.
  3. For information about spamBlocker, visit How to Adjust Your spamBlocker Settings In EarthLink Web Mail.

If you're having a problem with e-mail, visit Troubleshooting Email Issues.


Internet Access

Get started with your dial-up or high-speed Internet connection services:

  1. Getting Started with Dial-Up
  2. Getting Started with DSL

For help on setting up DSL, visit DSL Modem No Power.

To find a local access number, visit Local Access Number.


Billing Questions

Get answers to your billing questions:

  1. Log into My Account with the primary account holder's information to view your account information.
  2. To see answers to the most common billing questions, visit EarthLink Billing FAQ.
  3. To learn how to read your invoice, visit How to Read Your Invoice.
  4. To make a credit card payment online, visit Online Credit Card Payment.


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