EarthLink Account Portal

EarthLink Account Portal


The EarthLink Portal allows you to manage your account, change passwords and keep your account secure quickly and easily. Located at https://portal.earthlink.net, the My Account Portal allows you to manage all aspects of your account. Here is a list of some of the features you will find:
  1. Change your password
  2. Update your Contact Information
  3. Update your billing information
  4. Pay your bill
  5. View your EarthLink Services details

First-Time Access (Register Your Account)

If you have not logged in before:
  1. Go to the sign-in page
  2. Click 'Register My Account' or go to https://portal.earthlink.net/start 
  3. Follow the steps to verify your account and create your login credentials

Sign In to Your Account

  1. Go to https://portal.earthlink.net 
  2. Click Sign In
  3. Enter your email address or User ID and password
  4. Complete any additional verification if prompted

Forgot Your Password?

  1. Go to https://portal.earthlink.net 
  2. Click 'Forgot Password?'
  3. Enter your email address
  4. Follow the instructions to verify your identity
  5. Create a new password
Password Requirements
  1. 8–32 characters
  2. Must include at least 3 of the following:
  3.   - Uppercase letters
  4.   - Lowercase letters
  5.   - Numbers
  6.   - Special characters

Change Your Password

From the Portal:
  1. Sign in to https://portal.earthlink.net
  2. Go to Account Security
  3. Select Change Password

If you have an EarthLink email address, you can also change your password from Webmail:
  1. Go to https://webmail.earthlink.net 
  2. Sign in
  3. Navigate to Preferences → Account Security
  4. Update your password

Multi-Factor Authentication (MFA)

To protect your EarthLink account, you may add on MFA protection.  MFA adds an extra layer of protection when accessing your account by asking you to verify your identity through an extra step.  

MFA options include:

  1. Receiving a one-time verification code via SMS/Text messaging
  2. Use of an Authen-ication App

How to setup Multi-Factor Authentication (MFA)

  1. Login to https://portal.earthlink.net
  2. Click on Account Security
  3. Scroll down to the Multi-Factor Authentication section
  4. You can activate Mobile Phone (SMS/Text) or Authentication With App verification by clicking the radial button to the right of that option and following the steps to complete setup
  5. Click Save to complete your MFA setup

How to removed Multi-Factor Authentication from your account

  1. Login to https://portal.earthlink.net
  2. Click on Account Security
  3. Click the radial button to the right of the activated MFA method to turn it of
  4. Click Save to turn off MFA

Tips:

• Keep your contact information up to date

• Use trusted devices when possible

  1. Go to https://webmail.earthlink.net
  2. Sign in with your email address and password

If you would like to add or remove an EarthLink Email address, please reach out to support for assistance.  https://www.earthlink.net/live-chat

Troubleshooting Login Issues

  1. If you are unable to sign in:
  2. Use the 'Forgot Password?' option
  3. Double-check your email and password
  4. Try a different browser or device
  5. Make sure cookies are enabled

If you cannot complete verification:

  1. Confirm you are using the same contact email and phone number you shared with us when you opened your account.
  2. Web Hosting Customers - If you are a web hosting customer, you will need to use admin@domain.com (where domain.com is your hosted domain) as the email address and username you sign into and register with in the Portal. The Portal verification PIN will be sent to your admin@domain.com address. 
  3. Contact EarthLink Support for assistance

Need Help?

EarthLink Support is available 24/7 via chat or text.