EarthLink Account Portal

EarthLink Account Portal

The EarthLink Portal

The EarthLink Portal allows you to manage your account, change passwords and keep your account secure quickly and easily. Located at https://portal.earthlink.net, the My Account Portal allows you to manage all aspects of your account. Here is a list of some of the features you will find:
  1. Change your password
  2. Update your Contact Information
  3. Update your billing information
  4. Pay your bill
  5. Change shipping information
  6. View your EarthLink Services details

First-Time Access (Register Your Account)

If you have not logged in before:
1. Go to the sign-in page
2. Click 'Register My Account' or go to https://portal.earthlink.net/start 
3. Follow the steps to verify your account and create your login credentials

Sign In to Your Account

2. Click Sign In
3. Enter your email address or User ID and password
4. Complete any additional verification if prompted

Forgot Your Password?

2. Click 'Forgot Password?'
3. Enter your email address
4. Follow the instructions to verify your identity
5. Create a new password
Password Requirements
• 8–32 characters
• Must include at least 3 of the following:
  - Uppercase letters
  - Lowercase letters
  - Numbers
  - Special characters

Change Your Password

From the Portal:
2. Go to Account Security
3. Select Change Password

If you have an EarthLink email address, you can also change your password from Webmail:
2. Sign in
3. Navigate to Preferences → Account Security
4. Update your password

Multi-Factor Authentication (MFA)

To protect your account, EarthLink you may add on MFA protection for your account.  MFA adds an additional verification step when you sign in.

MFA options include:

  1. Receiving a one-time verification code via SMS/Text messaging
  2. Use of an Authentication App

MFA Setup

  1. Login to https://portal.earthlink.net
  2. Click on Account Security
  3. Select Multi Factor-Authentication
  4. Follow the steps to configure MFA 


Tips:

• Keep your contact information up to date

• Use trusted devices when possible

1. Go to https://webmail.earthlink.net

2. Sign in with your email address and password

Troubleshooting Login Issues

If you are unable to sign in:

• Use the 'Forgot Password?' option

• Double-check your email and password

• Try a different browser or device

• Make sure cookies are enabled


If you cannot complete verification:

• Confirm your recovery email or phone number

• Contact EarthLink Support for assistance

Need Help?

EarthLink Support is available 24/7 via chat or text.




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