Managing your Wireless Home Internet Device

Managing your Wireless Home Internet Device

Managing Your Device

It is recommended that you log in to the device by using a web browser from a PC that's connected via QiFi or to the device's LAN port. To log in, open a web brwser and type http://192.168.0.1 in the address bar. A winder will pop up requesting a password. Input the user login password and then click the "Login" button. After successfully logging in, the default home page will appear. The default username is "admin" and default password is "EarthLink + last 6 digits of MAC" 



WiFi Configuration 


In the WiFi Settings section, under the Netwrok Setting, you can modify the default SSID and Password. The default WiFi SSID and WiFi Password can be found on the the back of the device. 


Maintenance 

This menu allows you to reboot the device or restore the device to factory defaults. Special care needs to be taken when restoring factory defaults. 


FAQ and Troubleshooting 


Problem

Description

My PC cannot connect to the device.

l   Unplug the PC ethernet cable and check if the PC LAN connection is working correctly or showing activity.

l   Check if the SYS LED is on. If it’s not, check the power cord and make sure it’s connected properly. Also verify that the power supply is available.

l   If the PC LAN shows no activity and device SYS LED is off, but the power cord and ethernet cable are connected properly and there is a power supply, then the power adapter is likely damaged. Please contact EarthLink at 866-323-0325 for more help.

My PC cannot acquire the device’s IP.

l   First, check if the PC network interface is working properly. Then, check the PC Network card configuration and make sure the DHCP is enabled.

l   To release and renew the correct IP address, please unplug the ethernet cable from the PC and wait for about 5 seconds, then connect it again.

l   If the problem persists, please contact EarthLink at 866-323-0325 for more help.

My device networking is not working properly.

l   Check that the LTE connection is up and running properly by logging in to the web portal and checking the Interface Information page.

l   If the problem cannot be corrected by a factory reset, please contact EarthLink at 866-323-0325.

I forgot the login password and want to reset the unit to factory default.

l   Press and hold the RESET button on the back of the device for 5 seconds. The unit will reset and reboot. Please wait until the unit finishes rebooting to regain access to the device web portal using default login credentials.

l   If the problem persists, please contact EarthLink at 866-323-0325 for more help.

How can we help you? 

l   Support Center: https://help.earthlink.net/

l   Customer and Technical Support: [866-323-0325]


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