I’VE RUN OUT OF ETHERNET PORTS ON MY GATEWAY. HOW DO I ADD MORE COMPUTERS OR DEVICES?

Plugging in an Ethernet hub or switch expands the number of ports on your Gateway.

2. Run a straight-through Ethernet cable from the Uplink port of the new hub to the Gateway.  Use a crossover cable if there is no Uplink port/switch on your hub.
   
3. Remove an existing device from the yellow Ethernet port on your Gateway and use that port.
   

HOW DO I CHANGE THE PASSWORD ON MY GATEWAY GUI?

To change the password:

1. On the Main screen, select Advanced, then select Users.
   
2. In the Users page, select Admin. The User Settings page displays.
   
3. In the General section, change the password
   

IS THE WIRELESS OPTION ON BY DEFAULT ON MY GATEWAY?

Yes, your Gateway’s wireless option is activated out of the box.

IS THE WIRELESS SECURITY ON BY DEFAULT WHEN THE WIRELESS OPTION IS ACTIVATED?

Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the side of your Gateway.

WHICH CONNECTION SPEEDS DOES MY GATEWAY SUPPORT?

The Ethernet WAN Internet connection supports 10/100/1000 Mbps. 

The LAN Ethernet connections support 10/100/1000 Mbps. 

The 802.11ac wireless connection supports up to 1300 Mbps.

 The 802.11n supports up to 450 Mbps, depending on signal quality. 

The Coax (MoCA 2.0) connection supports 700 Mbps.

ARE MY GATEWAY’S ETHERNET PORTS AUTO-SENSING?

Yes. Either a straight-through or crossover Ethernet cable can be used

CAN I USE AN OLDER WIRELESS DEVICE TO CONNECT TO MY GATEWAY?

Yes, your Gateway can interface with 802.11b, g, n, or ac devices. Your Gateway can be setup to handle only n wireless cards, g wireless cards, b wireless cards, or any combination of the three.

CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, WALLS, AND GLASS?

The physical environment surrounding your Gateway can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference. Concrete or metal-reinforced structures experience a higher degree of signal loss than those made of wood, plaster, or glass.

HOW DO I LOCATE THE IP ADDRESS THAT MY COMPUTER IS USING?

In Windows 7 or Windows 10, click the Windows button and select Control Panel, then click View Network Status and Tasks. In the next window, click Local Area Connection. In the Local Area Network Connection Status window, click Details. On Mac OS X, open System Preferences and click the Network icon. The IP address displays near the top of the screen.

MY COMPUTER CANNOT CONNECT TO THE INTERNET USING MOCA. WHAT SHOULD I DO?

A computer cannot be connected directly using a coaxial cable. It must go through a MoCA bridge to connect. The bridge converts the coax (MoCA) signal to an Ethernet signal the computer can understand. The Fios Quantum Gateway has an integrated MoCA bridge. First, check the connection and verify all cables are connected correctly. Then verify the Gateway is still connected and check the Ethernet connection to the Gateway from the computer.

I USED DHCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESH MY IP ADDRESS?

No. In Windows 7 or Windows 10, unplug the Ethernet cable or wireless card, then plug it back in

I CANNOT ACCESS MY GATEWAY GUI. WHAT SHOULD I DO?

If you cannot access the GUI, verify the computer connected to your Gateway is set up to dynamically receive an IP address.

I HAVE A FTP OR WEB SERVER ON MY NETWORK. HOW CAN I MAKE IT AVAILABLE TO USERS ON THE INTERNET?

For a web server, enable port forwarding for port 80 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP address is recommended. For a FTP server, enable port forwarding for port 21 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP  address is recommended.

HOW MANY COMPUTERS CAN BE CONNECTED THROUGH MY GATEWAY?

Your Gateway is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.