EL5000 (D60 5G) Quick Start Guide

EL5000 (D60 5G) Quick Start Guide

EL5000 (D60 5G)



Specifications

8.23" L x 7.99" H x 4.53" W | 2.57 lbs.

Operating Environment

-10°C to 45°C | 14°F to 113°F | 5 to 95% Humidity (non-condensing)

Storage Environment

-40°C to 70°C | -40°F to 158°F | 5 to 95% Humidity (non-condensing)


Getting Your Device Ready for Connection

Step 1: Download the App

Download the app or log in at wirelesshome.earthlink.net/login to pay your first month's bill. Use the email address you provided when you signed up for service to log in for the first time. Click 'Forgot Password' to get set up. Scan the QR code or go to qrco.de/bcZjan to download the app. 


Step 2: Activate Your Device

Activate your device by following the steps in the app or web portal. Near a window, plug your device into an available power outlet. Press the ON/OFF button to turn on the device. Using the app or web portal, tap Next when the 4G or 5G LED light turns solid green. 

Step 3: Enjoy Your Internet

Once your device is activated, you'll find your WiFi network name and password on the bottom of your device or the Device tab of your the app. 

We recommend changing the network name and password for additional security. 

Plus, you can move the device around your home to test spots with the strongest signal.

Need help? Contact Customer Service at 866-323-0325 or earthlink.net/contact.

Managing Your Device

If you’re technically savvy and want to customize your network name (SSID) and password, follow the steps below. This step is optional and intended for advanced users—your device will work with the default settings, so you’re not required to make these changes. 
  1. Connect to the device using a PC via WiFi or the device’s LAN port. 
  2. Open a web browser and enter http://172.30.55.1 in the address bar. 
  3. Enter the username and password when prompted:
    1. Username: root 
    2. Password: [located on your device]
  4. Click “Login”—the default home page will appear. 
From here, you can navigate to the wireless settings to personalize your network. 


WiFi Configuration

In the WiFi section, under “WiFi Basic Settings” (on the left-hand menu panel), you can modify the default SSID and Password. This step is optional—your device will work as expected with the default setup.

You can restore the device to factory defaults by clicking on the “Reset” button. Take special care when restoring factory defaults, as you will lose any custom settings and/or configuration changes made.




To reboot your device, navigate to the “System” tab on the left-hand menu panel and click “Perform Reboot”.

Don't forget you can also configure your network name and password in the Wireless Home Internet app too.

FAQ and Troubleshooting

LED Status Indicators

Your connection is successful when you see the LED indicator solid green for 4G or 5G.

LEDs Color Status
WiFi
Solid Green
Blinking Green
Off
WiFi On
Mesh Pairing Mode
WiFi Off
5G
Solid Green
Solid Red
Off
5G On
5G No Data
5G Off
4G
Solid Green
Blinking Green
Off
4G On
3G On
No network
Internet
Green
Off
Internet connected
No internet connection
Power
Solid Green
Off
Powered On
Powered Off

Troubleshooting

My computer cannot connect to the EL5000 device.
  • Check if the LED lights are on. If not, check the power cord and make sure it’s connected properly. Also verify that the power supply is available.
  • If the device’s LEDs are off, but the power cord and ethernet cable are connected properly and there is a power supply, then the power adapter is likely damaged.
My computer cannot acquire the device’s IP.
  • To release and renew the correct IP address, please unplug the ethernet cable from the computer and wait for about 5 seconds, then connect it again. You can also disconnect the device from the Wi-Fi and reconnect again.
My cellular connection is not working properly.
  • Check that the 4G or 5G connection is up and running properly by logging in to the web portal and checking the Interface Information page.
I forgot the login password and want to reset the unit to factory default.
  • Using the app, navigate to the Device section and select “Factory reset” from the displayed options.
  • Press and hold the Reset button on the back of the device for approximately 10 seconds or until the LEDs stop flashing. The unit will reset and reboot. Please wait until the unit finishes rebooting to regain access to the device web portal using default login credentials.
Need help? Contact Customer Service at 866-323-0325 or earthlink.net/contact.

Safety Guidelines

General Tips

  • Use only original and certified cables.
  • Avoid exposing the device to water during storage, transportation, and operation.
  • Keep the device away from heat sources and ensure adequate ventilation.
  • Do not use any corrosive cleaner/oil to clean the device.
  • Keep the device out of reach of children.

Installation Tips

  • Check the cable connections after installing the device.
  • Place the EL5000 (D60 5G) near a window for better internet connectivity.
  • Restart the device in case of any internet connectivity problems.
  • Change your Wi-Fi passwords regularly.

Caution

Do not disassemble the device in case of malfunction or damage. Instead, change the connections and contact technical support for assistance.

Radio Frequency (RF) Parameters

Function Frequency Range Transmitter Power (EIRP)
2.4 GHz WiFi 2412 ~ 2472 GHz Max 20dBM
5 GHz Wifi 5150 ~ 5859 Max 23 dBm

Support

For answers to your support questions and to access the latest downloads and product services, please visit help.earthlink.net. If you experience any issues with our product features or functionality, you can contact Customer Service at 866-323-0325 or earthlink.net/contact.

Disposal Note

Note that electronic devices should not be disposed of in household waste, and at the end of its service life, the product should be disposed of in accordance with applicable regulatory guidelines. By doing so, you fulfill your statutory obligations and contribute to the protection of the environment.

Compliance

Any changes or modifications not expressly approved by the party responsible for com- pliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
  1. This device may cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the device and anybody or person.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference in radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the radio or television is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

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