How Does the Referral
Program Work?
Participating
in the referral program is incredibly straightforward. We've made it easy for
you to share. Here is the step-by-step process:
- Visit refer.earthlink.net to register for the program
- Send your personalized referral link to your friends, family members, or anyone you would like to recommend EarthLink to.
- Your referral clicks the link and lands on our dedicated registration page.
- Your referral enters their address to check for serviceability and completes their Internet plan purchase online or over the phone.
- Our system automatically tracks the referral through your unique link.
- After your friend completes 90 consecutive days of active and paid service, we issue a reward to both of you.*
Who Is Eligible to
Participate in the Program?
All active
EarthLink residential customers are eligible to participate in the referral
program. It does not matter how long you have been a customer. Whether you
signed up yesterday or ten years ago, you can start referring friends
immediately.
Please note
that the person you refer must be a new EarthLink subscriber. We will also
accept returning customers, provided they have not had active EarthLink service
for at least six months. Furthermore, you must remain an active subscriber at
the time the rewards are issued to receive your payout.
What Are the Rewards for
Referring a Friend?
Our program
features a true two-sided reward system. This means both you and the person you
refer will benefit equally.
When your
referred party successfully signs up and maintains 90 consecutive days of
active and paid service, you will receive a $150 gift card.* Your referred
party will also receive their own $150 gift card at the exact same time. It is
a win for everyone involved!
Is There a Limit to How
Many Friends I Can Refer?
When Will I Receive My
Gift Card?
Gift cards
are issued to both you and your friend exactly after the new customer completes
90 consecutive days of active and paid internet service. Our automated system
checks eligibility and sends your rewards promptly once that milestone is
reached. Have questions about your account? Chat or text us at
earthlink.net/contact. Have questions
about your referral? Please reach out to your friend to confirm if they’ve
placed an order with EarthLink.
How Can I Share My
Referral Link?
Sharing
your referral link is completely up to you. Once you register at refer.earthLink.net
and get your unique link, you can copy and paste it anywhere.
Here are a
few easy ways to share your link:
- Send it directly to a friend through a text message
- Email the link to your family members who are moving to a new home
- Post the link on your social media profiles to reach a wider audience
How Soon Can I Refer
EarthLink After Becoming a Customer?
You can
begin referring friends the moment your EarthLink account becomes active. We
include referral program details in our initial communications for all new
customers. You do not have to wait a certain number of months to start sharing
your link and earning rewards.
Why Did I Not Receive My
Gift Card?
If 90 days
have passed and you have not received your gift card, there are a few potential
reasons to check.
First,
verify that your friend used your exact personalized referral link when they
signed up. Second, confirm that your friend has maintained active and paid
service for the full 90 consecutive days. If their account was paused or
canceled during that window, the reward is voided. Finally, ensure that your
own EarthLink account is still active, as you must be a current customer to
receive the payout. To contact us about your gift card, chat or text us at
earthlink.net/contact.
*WHILE
SUPPLIES LAST. To be eligible, your referral must make a Qualifying Purchase,
maintain Internet Service for 3 months and you must be an active subscriber in
good standing when the referral reward is paid. Gift: $150 Prepaid Mastercard©.
Referral rewards are limited to three Qualifying Purchases (or $450 in gift
cards) per participant, per calendar year. For complete terms and eligibility
requirements, visit
earthlink.net/tcs/promotions. Sponsor:
EarthLink LLC.
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