5G Home Internet – Troubleshooting Tips

5G Home Internet – Troubleshooting Tips

Having trouble with your connection?

If you’re struggling to connect to your 5G Home Internet device or connect it to the internet, these tips are easy to follow.

First, log into the web portal to view your data options.

Remember, this service functions via cell phone towers and the placement of your router is essential to get the best service:

  • Try moving your router near a window
  • If your router is already near a window, try moving it to a window on a different side of your home
  • It is not recommended that you place your router in a basement
  • It is recommended that you place your router on the main floor of your home near a window in a centralized location

    • Related Articles

    • 5G Home Internet - Frequently Asked Questions

      How long does it take to get started? Getting started is quick! Simply choose your desired EarthLink 5G Home Internet plan, call our friendly Internet Experts at 866-311-2093 and you’re on your way! All orders processed before 3:15 pm ET on a ...

    • Troubleshooting Your Internet Connection

      No devices can connect to the internet Yes - All lights on the modem green Power cycle modem Wait 3 minutes and try to connect Still unable to connect to the internet? Reset modem Wait 3 minutes for all lights to turn green Unable to connect? Contact ...

    • Understanding Email Headers

      This is an advanced article about Email Headers. This article is not designed to provide all information about headers, but should help you better understand how Email Headers are used and what the various sections mean. What is an Email Header? ...

    • Phisher 101 What is Internet Fraud and ID Theft

      Summary​ The information below will help you protect yourself from phishers and other forms of Internet fraud. Phisher 101 What is Internet Fraud? What is ID Theft? What do I do if I've been scammed? Tips for Avoiding Scams Recognizing Legitimate ...

    • EL5000 (D60 5G) Quick Start Guide

      EL5000 (D60 5G) Specifications 8.23" L x 7.99" H x 4.53" W | 2.57 lbs. Operating Environment -10°C to 45°C | 14°F to 113°F | 5 to 95% Humidity (non-condensing) Storage Environment -40°C to 70°C | -40°F to 158°F | 5 to 95% Humidity (non-condensing) ...