5G Home Internet – Trouble Shooting Tips
Having trouble with your connection?
If you’re struggling to connect to your 5G Home Internet device or connect it to the internet, these tips are easy to follow.
First, always log into the EarthLink Mobile App or web portal to view your data options.
Remember, this service functions via cell phone towers and the placement of your router is essential to get the best service:
- Try moving your router near a window
- If your router is already near a window, try moving it to a window on a different side of your home
- It is not recommended that you place your router in a basement
- It is recommended that you place your router on the main floor of your home near a window in a centralized location
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