5G Home Internet – Troubleshooting Tips
Activation Success and Router Guide
|
Router
|
Connection
Success
Light
indicators
|
Wi-Fi name
Wi-Fi password
|
Direct Device
Login (Advanced users)
*not required
for connection
|
|
OOMA TITAN
3000

|
SYS Led light is Green
NET Led light is Green
RF lights indicate wireless connection
If Sys is blinking orange, check SIM is inserted properly
(top flap).
|
The default Wireless Network and Wireless Password
are found under the white rectangle flap on back of the device.
|
http://192.168.0.1
The default username is admin and default password is
EarthLink + last 6 digits of MAC
|
|
AXON EL4000

|
Green lights on front router panel
Initial activation, allow 5 mins, lights will cycle
through red, magenta, green, blue, then back to green again
One red light – SIM or router error
One yellow light – issue preventing internet
connection, reboot router and try different locations
|
The default Wireless Network (SSID) and Wireless
Password can be found on the bottom (or underside) of the device.
|
http://192.168.0.1
The default username and password can be found on the
label located on the bottom (or underside) of the device.
Look for Admin username and Admin password.
|
|
Xunison EL5000
D60

|
4G or 5G LED lights are Green
Ensure ON/OFF button is pressed in during activation
and use to turn on device.
If Power and WiFi lights are green and nothing else,
move the router to different locations in the dwelling to latch to a signal.
|
The default WiFi SSID and WiFi Password can be found
on the bottom (or underside) of the device.
|
http://172.30.55.1
The default username is root and default password can
be found on the bottom (or underside) of the device.
|
The EarthLink Portal or EarthLink mobile app is the preferred way to update
your WiFi name and WiFi password for your 5G service router.
Having trouble with your connection?
If you’re struggling to connect to your 5G Home Internet device or connect it to the internet, these tips are easy to follow.
Remember, this service functions via cell phone towers and the placement of your router is essential to get the best service:
- Try moving your router near a window
- If your router is already near a window, try moving it to a window on a different side of your home
- It is not recommended that you place your router in a basement
- It is recommended that you place your router on the main floor of your home near a window in a centralized location
- Avoid surrounding your device with metal objects or placing it next to other electronic devices
- To reboot your router, unplug the power cord, count to 10, and plug back in. Allow the router to reboot.
- To reset your router, find the small hole on the back of the router, push pin in for 10 seconds, then release. Allow router to reset and reboot undisturbed for 3-5 minutes.
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