Common Error Messages and Explanations

"Login incorrect…" when starting session.

Most likely, you are using the wrong username, wrong password, or a combination of both. In most cases, usernames and passwords are all lowercase unless you have requested an FTP password with an uppercase character in it.

"Blocking call cancelled…' received when uploading files.

Waits 15 to 20 minutes and then try uploading again. If you are still having problems, please contact EarthLink Web Support by sending email to: webmaster@earthlink.net.

"Connection refused…" when attempting to upload.

Most likely, you are using the wrong username, wrong password, or a combination of both. In most cases, usernames and passwords are all lowercase unless you have requested an FTP password with an uppercase character in it.

"Permission denied…" when uploading.

Make sure that the FTP settings are correct. Most likely, you are using the wrong FTP host. It is also possible that you are using an invalid character in the filename. This can be checked by using viewing the Source Document and examining the links. If you find "%20" there is a space in the original filename. If the filenames and the links are correct, please contact EarthLink Web Support by sending email to: webmaster@earthlink.net so that we can find the cause of the problem.

"Cannot set guest privileges…." when starting session.

Most likely, you have the wrong FTP settings. Make sure your FTP program is not set on Anonymous Login.

"24 bare linefeeds received, the file may not have transferred properly..." after uploading.

This is most likely caused by an HTML editor that places a lot of carriage returns at the end of the file. You can ignore this error message for the most part unless the file uploaded is not viewable (very unlikely).